The challenge
Most CRM migrations recreate the same broken system in a new platform.
You decided to move to HubSpot. The migration vendor exported your data, imported it, and called it done. Six months later, your contacts are duplicated, your pipeline history doesn't make sense, and the reporting you were supposed to get is still unreliable.
A CRM migration isn't a data transfer. It's a design problem. The question isn't "how do we move our data?" It's "what should our data model look like in HubSpot, and how do we get there cleanly?"
- Contacts and companies arrive with inconsistent or missing properties
- Deal history is incomplete — won deals with no activity, lost deals with no reason
- Duplicate records from years of unstandardized data entry
- Custom fields from the old CRM don't map cleanly to HubSpot's data structure
- The team goes live on HubSpot but still references the old system because they don't trust the new data
The root cause
The data model was never designed — it just accumulated.
Most CRM data looks the way it does not because someone designed it, but because it grew. Properties were added when someone needed them. Records were created without standards. Duplicates formed when no one was looking.
When you migrate without addressing the underlying data model, you move the accumulated mess into a new system. It arrives cleaner — for about a week. Then the old patterns reassert themselves because the new system doesn't have the structure to prevent them.
A migration that moves bad data is just bad data in a new place.
The solution
We design the data model before we touch a single record.
We start with a data audit — what you have, what you need, what's salvageable, and what should be left behind. Then we design the HubSpot data model: which objects you'll use, how they relate, what properties matter, and what the migration mapping looks like field by field.
The migration happens against that design, not alongside it. Contacts, companies, deals, and activities arrive in HubSpot structured, deduplicated, and ready to use. Your team goes live on a system they can trust from the first day.
Deliverables
What's included
- Source CRM data audit — assess data quality, volume, and structure before migration begins
- HubSpot data model design — define objects, properties, pipelines, and relationships
- Migration mapping — document every field mapping from source to destination
- Data deduplication — merge and clean records before they move
- Historical data migration — contacts, companies, deals, activities, and notes
- Validation and QA — verify data integrity after migration, before go-live
- Go-live support — 2 weeks of hands-on support after the team moves to HubSpot
- Team training — train your team on the new data structure and how to maintain it
Our Process
How a CRM migration works
- 01
Audit
We pull and analyze your source CRM data — assessing quality, identifying duplicates, and documenting what exists before we plan the migration.
- 02
Design
We design the HubSpot data model and document every field mapping. You approve the design before any data moves.
- 03
Migrate
We execute the migration in a staged approach — test migration first, validation, then production migration with a defined cutover plan.
- 04
Validate and go live
We run data quality checks post-migration, train your team on the new system, and provide hands-on support through the first two weeks of live operation.
Outcomes
What a clean migration delivers
Your team goes live on HubSpot with data they trust — and actually uses it
Duplicate contacts and companies are gone — your database is clean from day one
Historical deal and contact data is intact and accessible without referencing the old system
Reporting works because the data structure was designed to support it
The migration becomes the turning point where CRM adoption actually improves
FAQ
Common questions
Which CRMs do you migrate from?
Salesforce, Pipedrive, Zoho, Microsoft Dynamics, and spreadsheet-based systems are the most common. We've also migrated from custom-built CRMs and legacy databases. The approach depends on your source system's API and data export capabilities.
How long does a migration take?
A standard migration from a single CRM takes 6–10 weeks including data audit, design, migration, and go-live support. Complex multi-system migrations or large datasets run 12–16 weeks.
Will we lose any historical data?
Our goal is to preserve all meaningful historical data. The audit phase identifies what's worth migrating and what's not — outdated records that would create noise in HubSpot. We document every decision before any data moves.
Can we run HubSpot in parallel with our old CRM during migration?
Yes, and we recommend it. We plan a defined cutover date so your team doesn't have to operate in two systems longer than necessary, but a parallel period ensures nothing is lost in the transition.
What happens if something goes wrong after go-live?
We include 2 weeks of go-live support in every migration engagement. Data issues that surface in the first two weeks are covered. We also document the rollback plan before migration begins.
What does a CRM migration cost?
Migrations start at $8,500 for a focused single-CRM migration with standard data volume. Complex multi-system or high-volume migrations range from $15,000–$35,000 depending on scope.